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Need help with technology? ITD has created several avenues by which faculty, staff, and students can receive assistance.
| On the web: AskTOM |
Search this collection of questions and answers to find solutions to a variety of technical problems. If the question that you wish to ask is not listed, use the Send TOM a Question tab to ask it. Most new questions are answered within 24 hours.
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| On the web: Online Helpdesk Service Center |
The Helpdesk Service Center is ITD's one-stop online shop for reporting problems and requesting services. Use this site to report such issues as problems using software or hardware, non-functioning equipment in TigerLAN labs, or telephone outages. Also, use this site to request services such as access to the university's administrative systems, changes to your phone, and cable TV.
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| Over the phone and in person: ITD Helpdesk |
ITD also offers phone and in-person support to faculty, staff, and students. To speak to an ITD Helpdesk representative, call 901-678-8888.
You can also visit the Helpdesk office in room 124 of the Administration Building for in-person help, or you can visit the 24-hour Smith Chemistry TigerLAN labs, which are staffed by lab attendants who provide user assistance.
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| On the Web: UMtech |
Client Support Services (CSS), aka UMtech, provides and maintains the IT Helpdesk and Support Center to the university. |
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| Additional Assistance
For additional assistance, contact the ITD Helpdesk at (901) 678-8888 or visit room 124 of the Administration Building.
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